# Follow-Up Sequences

Automate multi-step text and email follow-ups so leads don't go cold while your reps are busy.

> **Status:** Draft — content coming soon.

## What you can do

* Build sequences with multiple steps and timing between each
* Mix text and email
* Pause a sequence the moment a customer replies
* Tailor messages to lead source, vehicle interest, or status

## Getting started

1. Open **Follow-Up Sequences**
2. Click **New sequence** and define your steps
3. Pick which leads it applies to

## Tips

* Three to five touches over two weeks tends to be the sweet spot
* Always personalize the first message — boilerplate gets ignored

## Related

* [Leads](/dealers/leads.md)
* [Outbound Campaigns](/dealers/outbound-campaigns.md)


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