# Walk-Ins Log customers as they walk into your showroom and connect them to their journey with your dealership — past visits, vehicles of interest, and conversations. > **Status:** Draft — content coming soon. ## What you can do * Check in walk-in customers from a tablet or kiosk * Match returning customers to their existing profile * See the full history of any walk-in: past visits, calls, leads * Hand off a walk-in directly to an available rep ## Getting started 1. Open **Walk-Ins** in the dealer portal 2. Check in a new arrival — confirm the match if they've been here before 3. Assign to a rep or take over yourself ## Tips * The more complete a customer's profile, the easier it is for the next rep to pick up where things left off ## Related * [Leads](/dealers/leads.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.scoutautos.com/dealers/walk-ins.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.